Data protection

Crowborough Gentle Dental complies with the 1998 Data Protection Act and the Freedom of Information Act 2000, and this Policy describes our procedures for ensuring that personal information about patients is processed fairly and lawfully.

In order to provide you with a high standard of dental care and attention, we need to hold personal information about you. This personal data comprises:

  • Personal details such as your name, age, address, telephone numbers, email address and your general medical practitioner;
  • Your past and current medical and dental condition;
  • Radiographs, clinical photographs and study models;
  • Information about the treatment we have provided or propose to provide (and its cost);
  • Notes of conversations or incidents that might occur for which a record needs to be kept;
  • Records of consent to treatment;
  • Any correspondence (relating to you) with other healthcare professionals: such as referrals to specialists, for example.

We need to keep comprehensive and accurate personal data about our patients in order to provide them with safe and appropriate dental care.

We will process personal data that we hold about you in the following way:

We will retain your dental records while you are a practice patient. If you cease to be a patient, we will continue to hold them for at least another eleven years, or in the case of children until they reach the age of 25, whichever is the longer.

Personal data about you is held in the practice’s computer system and/or in a manual filing system. The information is not accessible to the public and only authorised members of staff have access to it. Our computer system has secure audit trails and we back up information on every working day.

In order to provide proper and safe dental care, we may need to disclose personal information about you to:

  • Your general medical practitioner;
  • The hospital or community dental services;
  • Other health professionals caring for you;
  • Dental Insurance Companies of which you are a member.
  • Private dental schemes of which you are a member.

Disclosure will take place on a “need-to-know” basis. Information will only be given to those individuals/organisations who need to have it in order to provide care to you and for the proper administration of Government (whose personnel are also covered by strict confidentiality rules). The recipient will only be given the information that they need to know for these purposes.

In very limited circumstances or when required by law or by a court order, personal data may have to be disclosed to a third party not connected with your dental care. In all other situations, disclosure that is not covered by this Policy will occur only when we have your specific consent. Where possible you will be informed of these requests for disclosure.

You have the right to access the data that we hold about you and to receive a copy. Access may be obtained by making a request in writing. We will levy a fee of £10 for records that are copied. If a request is made to copy x-rays, an extra charge of £40 will be made. We will provide a copy of the record within 40 days of receipt of the request and fee and an explanation of your record should you require it.

If you move to another dental practice we may (at our discretion) loan original x-rays and provide copy notes direct to that practice free of charge on receipt of a written request from them to do so.

If you do not wish personal data we hold about you to be disclosed or used in the way that is described in this Policy, please discuss the matter with your dentist. You have the right to object, but please remember that this may affect our ability to provide you with dental care.

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General Dentistry

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Advanced Dentistry

The multifaceted approach to correcting multiple dental problems.

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Cosmetic Dentistry

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Cosmetic Dentistry

Minimally invasive treatment, life-altering results.

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General Dentistry

Learn More
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General Dentistry

We focus on the small things to ensure major results.

Learn More

Advanced Dentistry

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Advanced Dentistry

The multifaceted approach to correcting multiple dental problems.

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Amazing place, fantastic staff, receptionist lovely & really made us feel welcome. Free Consultation with Shiv was superb, free 3D teeth scan (Itero scan) 3 pairs of Viera retainers. Attention to detail is incredible with the latest equipment & technology, you know exactly what you’re getting. I had been researching a lot before I made my decision for my daughter to get her teeth straightened and a great experience so far. My daughter was feeling tense & anxious, but the dentist made her feel comfortable, safe & at ease. The name says it all! My daughter cannot wait for the Invisalign treatment to start and to see the results. Couldn't recommend high enough.
Alice Adams
Alice Adams
12:32 23 Aug 23
I visited Crowborough Gentle Dental as an emergency following a nasty incident where an old composite cracked off my front tooth. I was mortified and very upset. I was visiting family so came as an unregistered patient. The team were able to fit me in that very day. I saw dentist Hazel and dental nurse Paige. They were kind and understanding and were able to fix my tooth at the appointment. I cannot express how much I appreciated the care they showed me and the work they did was fantastic, to the point that the relief I felt at having my dental issue resolved so quickly brought me to tears! On top of this I feel that the cost of treatment was very reasonable considering the circumstances and level of care. I live 4 hours away but am still considering booking in with them to have any further work done! I cannot recommend them highly enough. If you are looking for a great dentist in the area. please do pay them a visit!
Louise Scanlon
Louise Scanlon
10:51 24 Jul 23
After not visiting a dentist for several years, due to an immense fear, I lost half a tooth and was in need of urgent treatment. I contacted Gentle Dental online Sunday evening and was seen as an emergency the next day. I was completely put at my ease by Julie the receptionist right through to the dentist. I was then booked in for a tooth extraction and given the option of sedation. The whole process was fully explained and I was treated with kindness and understanding every step of the way. There has been daily communication and I would like to thank everyone for putting me at my ease and treating me with such understanding, kindness and professionalism. Sally
Sally Knibbs
Sally Knibbs
14:45 29 Sep 23
My second visit to CGD and again a great experience. Have never said that having been to a dentist.Hazel is brilliant technically and explains exactly what is happening and what needs to be done. The added bonus is that she is very ably assisted by Estela, a truly professional nurse.They really are a great team.Thank you so much for your work so far. Looking forward to seeing you both in October when I know the receptionists, Julie and Alison, will also make me feel at ease and warmly welcomed.
Peter Shorman
Peter Shorman
08:59 06 Sep 23
My whole experience at Gentle Dental has been amazing all the way through my treatment plan.I had missing teeth at the bottom and was told and guided through the Flexi Denture , which has just been fitted . I could not be anymore happier and would highly recommend Gentle Dental to anyone .
Clare Lower
Clare Lower
14:10 05 Oct 23
I’m a nervous patient and after delaying the need of getting two implants for several years, I finally gained the will to get them done with Crowborough Gentle Dental. From start to finish they built my confidence and made me feel relaxed about it when I really didn’t think I could be.Shri as the dentist is an absolute pro and I love the way he explained how technology helps so much. Shiva the manager is a superstar too! I just think they are both great at what they do and I’m very happy to have found them.Really recommend!!
Robert Bradley
Robert Bradley
14:10 24 Aug 23
The staff here are kind, quick and professional. I’m a visitor to Crowborough and managed to lose a crown. I got an appointment for the next day with Hazel who supplied me with an emergency filling with zero pain. The dental nurse and receptionist were lovely too. Recommend!
Gillian Townsend
Gillian Townsend
15:42 03 Nov 23
As a very nervous and apprehensive patient I wouldn’t hesitate to recommend Crowborough Gentle Dental. I have recently needed a tooth extraction which was handled with the utmost care, support and sensitivity. All the staff are incredibly kind and lovely and I couldn’t thank them enough for looking after me.
Louise Bullivant
Louise Bullivant
14:30 08 Dec 23
Having been in a lot of pain Saturday and Sunday, I messaged Gentle Dental at 14.06 on Sunday with the hope of being seen early Monday. Shiva messaged me back immediately and I was seen by Shri at 14.30 the same day!I was given Antibiotics and a follow up appointment for the Tuesday.Truly, a great experience from start to finish.
Lou Munro
Lou Munro
18:02 11 Jan 24
I have not been to the dentist for many years as i am not afraid to admit and a bit of a coward as a result of many bad experiences in the past.I can honestly say that the treatment i received from both Haris (Dentist) & Paige (very capable assistant) was fantastic.A large filling and two broken teeth fixed later i am a very satisfied customer and will be returning on a regular basis.I cannot praise the experience enough and would encourage anyone with a dentist phobia to pick up the phone and book an appointment.Thank you very much Crowborough Gentle Dental
Mark Calloway
Mark Calloway
11:17 31 Jan 24
I highly recommend Shri & Gentle Dental Crowborough. My gums/bones had really deteriorated through anti-cancer treatments. I dreaded my first visit for fear of losing teeth but I needn’t have! The team were just brilliant. I had the laser treatment over 3 sessions which was surprisingly painless. Now 3 weeks later & I am simply astonished at the results. My gums are healthy & tight again & my teeth feel much stronger already. I’m so happy with the results. Thank you!
Anadil Bridge
Anadil Bridge
16:07 05 Feb 24
I never thought I would look forward to going to the dentist until I came across Gentle Dental. All of the staff are so warm and welcoming and are brilliant at creating an inviting atmosphere in what can be quite a sterile environment. The dentist Shri is an absolute asset to the practice. His kind demeanour immediately puts you at ease and he is the literal embodiment of the 'gentle dentist'. I had my first ever filling last week and was so nervous about having an injection in my mouth but he was calm and patient and to be honest - I didn't even feel it! Great practice, thank you.
Sonam Srivastava
Sonam Srivastava
12:09 06 Feb 24
I’m very pleased with my Invisalign treatment, it has been well worth the journey. Shreyas and Estela pay great attention to detail and aim for perfection. The staff here are also so accommodating, attentive and approachable, thank you!
Bronwyn Davidson
Bronwyn Davidson
13:06 21 Feb 24
Just seen Haris at Gentle Dental - I needed advice about medication I may need to take alongside cancer treatment that could affect my teeth and jaw. After a thorough dental examination he reassured me all was well and the medication would be beneficial to my overall health. Great to be able to access help and advice like this!Thanks so muchTracey Moule
Charlotte Mackie
Charlotte Mackie
14:54 27 Feb 24
Haris and Paige were very kind to my elderly mother when I took her for her first visit since she moved into the area. Haris was helpful and informative issue with her dentures. Receptionist made sure a space was available for me to park.
Sharon HH
Sharon HH
20:51 18 Mar 24
I went today to see the dentist Harris Ahmed, what a great dentist. I'm a very nervous person in dental care but he explained everything and put me at ease. A lovely nurse helping who was great as well. I highly recommend this dentist if like me you are nervous patient. The nurse was Estela just wonderful.
Tracey Jervis
Tracey Jervis
11:39 23 Mar 24
What a fantastic dentist!The staff are always so lovely and friendly. I particularly had a great experience today...I have massive anxiety when it comes to going to the dentist and since recently moving to the area, I needed a filling. I have a big phobia of needles, however, the dentist Shri and dental nurse Paige were absolutely fabulous! They were so supportive and understanding, they were so easy to talk to and kept me distracted while having the injection. Shri then kept me updated throughout the entire filling and was very positive about everything. I feel my fear has definitely gone down after this visit. I couldn't recommend more!
M Alice
M Alice
17:57 28 Mar 24
Where do I start, I have never been happy with my teeth so I thought my only option was to go abroad and get my teeth done but then I had my invisalign consultation at gentle dental and they said what they could do. I was still very skeptical, but my wife wanted me to give it ago before going abroad. My treatment plan was 6 months, which I have just completed, and I must say I am very happy with the final picture. So please come and have a consultation and see what they can do for you before going abroad. I just want to say a big thanks to the whole team at gentle dental. I am always very helpful and professional.
Ben Heaton
Ben Heaton
17:32 17 Apr 24
Very very happy with the Invisalign process through Gentle Dental at Crowborough. Teeth look amazing and the team have been so good with me. Always happy to answer any questions and always with great customer care delivery. Thank you so much!
Carolyne King
Carolyne King
13:27 17 Apr 24
Having Invisalign treatment with Crowborough Gentle Dental has honestly been life-changing for me, & it’s the best money I’ve ever spent! I’m over the moon with my results & can’t stop smiling… Would highly recommend! Thank you
Laura Plane
Laura Plane
13:00 25 Apr 24
I have been going to Gentle Dental for a while now and I’m an extremely nervous patient with complex health problems and a wheelchair user. The receptionists and the Dentists are amazing. They are friendly and go out of their way to help you.I saw Shri today and he and his assistant were brilliant. I could stay in my wheelchair as have trouble transferring to the chair. All my questions and concerns were answered in great detail. I was treated with respect as always and although I still get extremely nervous before my appointments they soon make me feel more relaxed. I highly recommend Gentle Dental definitely a 5***** practice.
Mandie Barton
Mandie Barton
12:52 27 Apr 24
I honestly can't rate gentle dental enough! I've always suffered with extreme anxiety when it comes to dentists, this being due to a bad experience with a dentist many years ago. I then got recommended gentle dental, and since I've been with them it has truly been a life changer! I truly have lost my fear and I don't have to be put to sleep for anything at all anymore. I can't stop smiling and I couldn't be more happier. Every single member of staff is so polite, happy and they are always smiling. I love the positive and happy atmosphere every time I walk in. I honestly can't thank them enough for what they have done for me so far, and for being so truly amazing and supportive and getting me out of my fear. I have and will be continuing to recommend gentle dental to everyone.
Carley Lucchesi
Carley Lucchesi
15:55 03 May 24
I had a recent filling elsewhere and they cracked my tooth. Gentle dental were fabulous in fitting me in quick and tooth the whole tooth out for me. Hardly any pain and no side effects after.This was in September 2023.Like most people, I avoid the dentist as I’m scared. My daughter had recently had treatment from Shri and I thought I’d book in for a check up. Shri and Paige were lovely. He checked all my mouth and teeth, answered my questions and gave me a good report, just the hygienist would be good. I walked to the receptionists Julie and Alison commenting that Shri was nice! Little did I know he was behind me!! Well, that made me hot and red!!! In all honesty, Gentle Dentle have helped me and my daughter out in emergencies and the check up today was pain free. You get text and calls as reminders which isn’t a bad thing if, like my family, we have lots of appointments.Hygienist is in May so watch out for my review!!
The Breezy Bunch
The Breezy Bunch
15:49 08 May 24
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If you would like to make an appointment to have a consultation with our team, or if you have any general enquiries about the treatments we offer please don’t hesitate to get in touch.

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