Crowborough Gentle Dental Website Privacy Policy

Introduction

Welcome to the Crowborough Gentle Dental (Crowborough Gentle Dental) privacy notice. Crowborough Gentle Dental respects your privacy and is committed to protecting your personal data. This privacy notice will inform you as to how we look after your personal data when you visit our website (regardless of where you visit it from) and tell you about your privacy rights and how the law protects you.

This privacy notice is provided in a layered format, so you can click through to the specific areas set out below. Please also use the Glossary to understand the meaning of some of the terms used in this privacy notice.

Introduction

1. Important information and who we are
1.2 Purpose of this privacy notice
1.3 Controller
1.4 Contact details
1.5 Changes to the privacy notice and your duty to inform us of changes
1.6 Third-party links
2. The data we collect about you
2.2 If you fail to provide personal data
3. How is your personal data collected?
4. How we use your personal data
4.2 Purposes for which we will use your personal data
4.3 Marketing
4.4 Promotional offers from us
4.5 Third-party marketing
4.6 Opting out
4.7 Cookies
4.8 Change of purpose
5. Disclosures of your personal data
6. International transfers
7. Data security
8. Data retention
8.2 How long will you use my personal data for?
9. Your legal rights
9.2 No fee usually required
9.3 What we may need from you
9.4 Time limit to respond
10. Glossary
10.2 Lawful basis
10.3 Third parties
11. Your legal rights
12. Cookies notice

1. Important information and who we are

1.2 Purpose of this privacy notice

This privacy notice aims to give you information on how Crowborough Gentle Dental collects and processes your personal data through your use of this website, including any data you may provide through this website when you sign up to our newsletter or request information on our services.

This website is not intended for children and we do not knowingly collect data relating to children.

It is important that you read this privacy notice together with any other privacy notice or fair processing notice we may provide on specific occasions when we are collecting or processing personal data about you so that you are fully aware of how and why we are using your data. This privacy notice supplements the other notices and is not intended to override them.

1.3 Controller

Crowborough Gentle Dental: is the controller and responsible for your personal data (collectively referred to as [“COMPANY”], “we”, “us” or “our” in this privacy notice).

If you have any questions about this privacy notice, including any requests to exercise your legal rights, please contact us using the details set out below.

1.4 Contact details

Our full details are:

Full name of legal entity: Crowborough Gentle Dental

Email address: info@crowboroughgentledental.co.uk

Postal address: Windsor Road, Crowborough, TN6 2JB

You have the right to make a complaint at any time to the Information Commissioner’s Office (ICO), the UK supervisory authority for data protection issues (www.ico.org.uk). We would, however, appreciate the chance to deal with your concerns before you approach the ICO, so please contact us in the first instance.

1.5 Changes to the privacy notice and your duty to inform us of changes

This version was last updated on 22/11/2023

It is important that the personal data we hold about you is accurate and current. Please keep us informed if your personal data changes during your relationship with us.

1.6 Third-party links

The Crowborough Gentle Dental website https://crowboroughgentledental.co.uk/ may include links to third-party websites, plug-ins and applications. Clicking on those links or enabling those connections may allow third parties to collect or share data about you. We do not control these third-party websites and are not responsible for their privacy statements. When you leave our website, we encourage you to read the privacy notice of every website you visit.

2. The data we collect about you

Personal data, or personal information, means any information about an individual from which that person can be identified. It does not include data where the identity has been removed (anonymous data).

We may collect, use, store and transfer different kinds of personal data about you which we have grouped together follows:

Identity data includes first name, last name, username or similar identifier, title and job title.
Contact data includes postal address, email address and telephone numbers.
Technical data includes internet protocol (IP) address, your login data, browser type and version, time zone setting and location, browser plug-in types and versions, operating system and platform and other technology on the devices you use to access our website.
Profile data includes your interests, preferences, feedback and survey responses.
Usage data includes information about how you use our website, products and services.
Marketing and communications data includes your preferences in receiving marketing from us and our third parties and your communication preferences.

We also collect, use and share aggregated data such as statistical or demographic data for any purpose. Aggregated data may be derived from your personal data but is not considered personal data in law as this data does not directly or indirectly reveal your identity. For example, we may aggregate your usage data to calculate the percentage of users accessing a specific website feature. However, if we combine or connect aggregated data with your personal data so that it can directly or indirectly identify you, we treat the combined data as personal data which will be used in accordance with this privacy notice.

We do not collect any special categories of personal data about you (this includes details about your race or ethnicity, religious or philosophical beliefs, sex life, sexual orientation, political opinions, trade union membership, information about your health and genetic and biometric data). Nor do we collect any information about criminal convictions and offences.

2.2 If you fail to provide personal data

Where we need to collect personal data by law, or under the terms of a contract we have with you and you fail to provide that data when requested, we may not be able to perform the contract we have or are trying to enter into with you (for example, to provide you with goods or services). In this case, we may have to cancel a product or service you have with us, but we will notify you if this is the case at the time.

3. How is your personal data collected?

We use different methods to collect data from and about you including through:

Direct interactions. You may give us your identity and contact data by filling in forms or by corresponding with us by post, phone, email or otherwise. This includes personal data you provide when you:
– apply for services;
– subscribe to our service or publications;
– request marketing to be sent to you; or
– give us some feedback.
Automated technologies or interactions. As you interact with our website, we may automatically collect technical data about your equipment, browsing actions and patterns. We collect this personal data by using cookies and other similar technologies. We may also receive technical data about you if you visit other websites employing our cookies. Please see our cookies notice.
Third parties or publicly available sources. We may receive personal data about you from various third parties and public sources as set out below:
– Technical data from the following parties:
a. analytics providers such as Google based outside the EU; and
b. advertising networks and events based inside the EU.

– Identity and contact data from data brokers or aggregators such as event managers and marketing lead providers based inside the EU.
– Identity and contact data from publicly availably sources such as Companies House and the Electoral Register based inside the EU.

4. How we use your personal data

We will only use your personal data when the law allows us to. Most commonly, we will use your personal data in the following circumstances:

Where we need to perform the contract we are about to enter into or have entered into with you.
Where it is necessary for our legitimate interests (or those of a third party) and your interests and fundamental rights do not override those interests.
Where we need to comply with a legal or regulatory obligation.

Generally, we do not rely on consent as a legal basis for processing your personal data other than in relation to sending third party direct marketing communications to you via email, text message or postage. You have the right to withdraw consent to marketing at any time by contacting us at info@crowboroughgentledental.co.uk.

4.2 Purposes for which we will use your personal data

We have set out below, in a table format, a description of all the ways we plan to use your personal data, and which of the legal bases we rely on to do so. We have also identified what our legitimate interests are where appropriate.

Note that we may process your personal data for more than one lawful ground depending on the specific purpose for which we are using your data. Please contact us at info@crowboroughgentledental.co.uk if you need details about the specific legal ground we are relying on to process your personal data where more than one ground has been set out in the table below.

Purpose/Activity	Type of data	Lawful basis for processing including basis of legitimate interest
To register you as a new customer	(a) Identity (b) Contact	Performance of a contract with you
To manage our relationship with you which will include: (a) Notifying you about changes to our terms or privacy policy (b) Asking you to leave a review or take a survey	(a) Identity (b) Contact (c) Profile (d) Marketing and Communications	(a) Performance of a contract with you (b) Necessary to comply with a legal obligation (c) Necessary for our legitimate interests (to keep our records updated and to study how customers use our products/services)
To administer and protect our business and our website (including troubleshooting, data analysis, testing, system maintenance, support, reporting and hosting of data)	(a) Identity (b) Contact (c) Technical	(a) Necessary for our legitimate interests (for running our business, provision of administration and IT services, network security, to prevent fraud and in the context of a business reorganisation or group restructuring exercise) (b) Necessary to comply with a legal obligation
To deliver relevant website content and advertisements to you and measure or understand the effectiveness of the advertising we serve to you	(a) Identity (b) Contact (c) Profile (d) Usage (e) Marketing and Communications (f) Technical	Necessary for our legitimate interests (to study how customers use our products/services, to develop them, to grow our business and to inform our marketing strategy)
To use data analytics to improve our website, products/services, marketing, customer relationships and experiences	(a) Technical (b) Usage	Necessary for our legitimate interests (to define types of customers for our products and services, to keep our website updated and relevant, to develop our business and to inform our marketing strategy)
To make suggestions and recommendations to you about goods or services that may be of interest to you	(a) Identity (b) Contact (c) Technical (d) Usage (e) Profile	Necessary for our legitimate interests (to develop our products/services and grow our business)

4.3 Marketing

We strive to provide you with choices regarding certain personal data uses, particularly around marketing and advertising.

4.4 Promotional offers from us

We may use your identity, contact, technical, usage and profile data to form a view on what we think you may want or need, or what may be of interest to you. This is how we decide which products, services and offers may be relevant for you (we call this marketing).

You will receive marketing communications from us if you have requested information from us or if you provided us with your details when you subscribe for news and updates, in each case, you have not opted out of receiving that marketing.

4.5 Third-party marketing

We will get your express opt-in consent before we share your personal data with any company outside of Crowborough Gentle Dental for marketing purposes.

4.6 Opting out

You can ask us or third parties to stop sending you marketing messages at any time by following the opt-out links on any marketing message sent to you or by contacting us at info@crowboroughgentledental.co.uk.

4.7 Cookies

You can set your browser to refuse all or some browser cookies, or to alert you when websites set or access cookies. If you disable or refuse cookies, please note that some parts of our website may become inaccessible or not function properly. For more information about the cookies we use, please see cookies notice.

4.8 Change of purpose

We will only use your personal data for the purposes for which we collected it, unless we reasonably consider that we need to use it for another reason and that reason is compatible with the original purpose. If you wish to get an explanation as to how the processing for the new purpose is compatible with the original purpose, please contact us at info@crowboroughgentledental.co.uk.

If we need to use your personal data for an unrelated purpose, we will notify you and we will explain the legal basis which allows us to do so.

Please note that we may process your personal data without your knowledge or consent, in compliance with the above rules, where this is required or permitted by law.

5. Disclosures of your personal data

We may have to share your personal data with the parties set out below for the purposes set out in the glossary section, this includes:

Internal third parties;
External third parties; or
Third parties to whom we may choose to sell, transfer, or merge parts of our business or our assets. Alternatively, we may seek to acquire other businesses or merge with them. If a change happens to our business, then the new owners may use your personal data in the same way as set out in this privacy notice.

We require all third parties to respect the security of your personal data and to treat it in accordance with the law. We do not allow our third-party service providers to use your personal data for their own purposes and only permit them to process your personal data for specified purposes and in accordance with our instructions.

6. International transfers

Whenever we transfer your personal data out of the EEA, we ensure a similar degree of protection is afforded to it by ensuring at least one of the following safeguards is implemented:

We will only transfer your personal data to countries that have been deemed to provide an adequate level of protection for personal data by the European Commission. For further details, see European Commission: Adequacy of the protection of personal data in non-EU countries.
Where we use certain service providers, we may use specific contracts approved by the European Commission which give personal data the same protection it has in Europe. For further details, see European Commission: Model contracts for the transfer of personal data to third countries.
Where we use providers based in the United States of America, we may transfer data to them if they are part of the Privacy Shield which requires them to provide similar protection to personal data shared between the Europe and the United States of America. For further details, see European Commission: EU-US Privacy Shield.

Please contact us at info@crowboroughgentledental.co.uk if you want further information on the specific mechanism used by us when transferring your personal data out of the EEA.

7. Data security

We have put in place appropriate security measures to prevent your personal data from being accidentally lost, used or accessed in an unauthorised way, altered or disclosed. In addition, we limit access to your personal data to those employees, agents, contractors and other third parties who have a business need to know. They will only process your personal data on our instructions and they are subject to a duty of confidentiality.

We have put in place procedures to deal with any suspected personal data breach and will notify you and any applicable regulator of a breach where we are legally required to do so.

8. Data retention

8.2 How long will you use my personal data for?

We will only retain your personal data for as long as necessary to fulfil the purposes we collected it for, including for the purposes of satisfying any legal, accounting, or reporting requirements.

To determine the appropriate retention period for personal data, we consider the amount, nature, and sensitivity of the personal data, the potential risk of harm from unauthorised use or disclosure of your personal data, the purposes for which we process your personal data and whether we can achieve those purposes through other means, and the applicable legal requirements.

In some circumstances you can ask us to delete your data: see request erasure below for further information.

In some circumstances we may anonymise your personal data (so that it can no longer be associated with you) for research or statistical purposes in which case we may use this information indefinitely without further notice to you.

9. Your legal rights

Under certain circumstances, you have rights under data protection laws in relation to your personal data. Please click on Your legal rights below to find out more about these rights:

Request access to your personal data.
Request correction of your personal data.
Request erasure of your personal data.
Object to processing of your personal data.
Request restriction of processing your personal data.
Right to withdraw consent.

If you wish to exercise any of the rights set out above, please contact us at info@crowboroughgentledental.co.uk.

9.2 No fee usually required

You will not have to pay a fee to access your personal data (or to exercise any of the other rights). However, we may charge a reasonable fee if your request is clearly unfounded, repetitive or excessive. Alternatively, we may refuse to comply with your request in these circumstances.

9.3 What we may need from you

We may need to request specific information from you to help us confirm your identity and ensure your right to access your personal data (or to exercise any of your other rights). This is a security measure to ensure that personal data is not disclosed to any person who has no right to receive it. We may also contact you to ask you for further information in relation to your request to speed up our response.

9.4 Time limit to respond

We try to respond to all legitimate requests within one month. Occasionally it may take us longer than a month if your request is particularly complex or you have made a number of requests. In this case, we will notify you and keep you updated.

10. Glossary

10.2 Lawful basis

Legitimate interest means the interest of our business in conducting and managing our business to enable us to give you the best service/product and the best and most secure experience. We make sure we consider and balance any potential impact on you (both positive and negative) and your rights before we process your personal data for our legitimate interests. We do not use your personal data for activities where our interests are overridden by the impact on you (unless we have your consent or are otherwise required or permitted to by law). You can obtain further information about how we assess our legitimate interests against any potential impact on you in respect of specific activities by contacting us at info@crowboroughgentledental.co.uk.

Performance of contract means processing your data where it is necessary for the performance of a contract to which you are a party or to take steps at your request before entering into such a contract.

Comply with a legal or regulatory obligation means processing your personal data where it is necessary for compliance with a legal or regulatory obligation that we are subject to.

10.3 Third parties

Internal third parties

Other companies in the business acting as joint controllers or processors, who are based in the EU and provide IT and system administration services and leadership reporting.

External third parties

Service providers acting as processors based in the United Kingdom who provide IT and system administration services.
Professional advisers acting as processors or joint controllers including lawyers, bankers, auditors and insurers based in the United Kingdom who provide consultancy, banking, legal, insurance and accounting services.
HM Revenue & Customs, regulators and other authorities acting as processors or joint controllers based in the United Kingdom who require reporting of processing activities in certain circumstances.

11. Your legal rights

You have the right to:

Request access to your personal data (commonly known as a “data subject access request”). This enables you to receive a copy of the personal data we hold about you and to check that we are lawfully processing it.

Request correction of the personal data that we hold about you. This enables you to have any incomplete or inaccurate data we hold about you corrected, though we may need to verify the accuracy of the new data you provide to us.

Request erasure of your personal data. This enables you to ask us to delete or remove personal data where there is no good reason for us continuing to process it. You also have the right to ask us to delete or remove your personal data where you have successfully exercised your right to object to processing (see below), where we may have processed your information unlawfully or where we are required to erase your personal data to comply with local law. Note, however, that we may not always be able to comply with your request of erasure for specific legal reasons which will be notified to you, if applicable, at the time of your request.

Object to processing of your personal data where we are relying on a legitimate interest (or those of a third party) and there is something about your particular situation which makes you want to object to processing on this ground as you feel it impacts on your fundamental rights and freedoms. You also have the right to object where we are processing your personal data for direct marketing purposes. In some cases, we may demonstrate that we have compelling legitimate grounds to process your information which override your rights and freedoms.

Request restriction of processing of your personal data. This enables you to ask us to suspend the processing of your personal data in the following scenarios: (a) if you want us to establish the data’s accuracy; (b) where our use of the data is unlawful but you do not want us to erase it; (c) where you need us to hold the data even if we no longer require it as you need it to establish, exercise or defend legal claims; or (d) you have objected to our use of your data but we need to verify whether we have overriding legitimate grounds to use it.

Withdraw consent at any time where we are relying on consent to process your personal data. However, this will not affect the lawfulness of any processing carried out before you withdraw your consent. If you withdraw your consent, we may not be able to provide certain products or services to you. We will advise you if this is the case at the time you withdraw your consent.

12. Cookies notice

This Cookies notice applies to our website https://crowboroughgentledental.co.uk/, all branded pages on third party platforms and applications accessed or used through such websites or third-party platforms (the “Sites”), which are operated by or on behalf of Crowborough Gentle Dental (“we”, “us”, “our”).

BY USING OUR SITES, YOU ARE CONSENTING TO OUR USE OF COOKIES IN ACCORDANCE WITH THIS COOKIES NOTICE.

What is a cookie? A cookie is a small text file stored by your web browser on your computer or mobile device. Some cookies are essential for the Sites to work and help us provide you with relevant information. They also allow us to recognise your computer (but not specifically who is using it) when you access our Sites and to improve the usability and performance of our Sites.

What do we use cookies for? We use cookies to compile anonymous, aggregated statistics that allow us to understand how people use our sites and to help us improve their structure and content. We cannot identify you personally from this information.

Cookie Name/Title

Purpose

Google Analytics (__utma,
__utmb, __utmc, __utmz)

Google set a number of cookies on pages which include a Google Map. These cookies measure the number and behaviour of Google Maps users.

Google Maps (SID, SAPISID, APISID, SSID, HSID, NID, PREF)

These cookies are used to collect information about how visitors use our Sites. The information includes the time of the current visit, whether you have been to the Site before and what website referred you here. We use this information to estimate our audience size and usage pattern, so that we can improve our Sites by understanding how people use them.

Click here for further information from Google on Google Analytics and your privacy.

Turning off and deleting cookies. You may refuse to accept cookies by activating the setting on your browser which allows you to refuse the setting of cookies. If you select this setting you may be unable to access certain parts of our sites. Unless you have adjusted your browser settings so that it will refuse cookies, our system will issue cookies when you access our sites. If you use different devices to view and access our sites (for example, your computer, smart phone, tablet etc.) you will need to ensure that each browser on each device is adjusted to suit your cookie preferences.
If you disable the cookies that we use this may impact your experience while on the sites.

Changes to this notice. We may revise this cookies notice from time to time. Any changes we may make to our cookies notice in the future will be posted on this page.

Contact us. Questions, comments and requests regarding this cookies notice are welcomed. Please contact us at info@crowboroughgentledental.co.uk

Amazing place, fantastic staff, receptionist lovely & really made us feel welcome. Free Consultation with Shiv was superb, free 3D teeth scan (Itero scan) 3 pairs of Viera retainers. Attention to detail is incredible with the latest equipment & technology, you know exactly what you’re getting. I had been researching a lot before I made my decision for my daughter to get her teeth straightened and a great experience so far. My daughter was feeling tense & anxious, but the dentist made her feel comfortable, safe & at ease. The name says it all! My daughter cannot wait for the Invisalign treatment to start and to see the results. Couldn't recommend high enough.

Alice Adams

12:32 23 Aug 23

I visited Crowborough Gentle Dental as an emergency following a nasty incident where an old composite cracked off my front tooth. I was mortified and very upset. I was visiting family so came as an unregistered patient. The team were able to fit me in that very day. I saw dentist Hazel and dental nurse Paige. They were kind and understanding and were able to fix my tooth at the appointment. I cannot express how much I appreciated the care they showed me and the work they did was fantastic, to the point that the relief I felt at having my dental issue resolved so quickly brought me to tears! On top of this I feel that the cost of treatment was very reasonable considering the circumstances and level of care. I live 4 hours away but am still considering booking in with them to have any further work done! I cannot recommend them highly enough. If you are looking for a great dentist in the area. please do pay them a visit!

Louise Scanlon

10:51 24 Jul 23

After not visiting a dentist for several years, due to an immense fear, I lost half a tooth and was in need of urgent treatment. I contacted Gentle Dental online Sunday evening and was seen as an emergency the next day. I was completely put at my ease by Julie the receptionist right through to the dentist. I was then booked in for a tooth extraction and given the option of sedation. The whole process was fully explained and I was treated with kindness and understanding every step of the way. There has been daily communication and I would like to thank everyone for putting me at my ease and treating me with such understanding, kindness and professionalism. Sally

Sally Knibbs

14:45 29 Sep 23

My second visit to CGD and again a great experience. Have never said that having been to a dentist.Hazel is brilliant technically and explains exactly what is happening and what needs to be done. The added bonus is that she is very ably assisted by Estela, a truly professional nurse.They really are a great team.Thank you so much for your work so far. Looking forward to seeing you both in October when I know the receptionists, Julie and Alison, will also make me feel at ease and warmly welcomed.

Peter Shorman

08:59 06 Sep 23

My whole experience at Gentle Dental has been amazing all the way through my treatment plan.I had missing teeth at the bottom and was told and guided through the Flexi Denture , which has just been fitted . I could not be anymore happier and would highly recommend Gentle Dental to anyone .

Clare Lower

14:10 05 Oct 23

I’m a nervous patient and after delaying the need of getting two implants for several years, I finally gained the will to get them done with Crowborough Gentle Dental. From start to finish they built my confidence and made me feel relaxed about it when I really didn’t think I could be.Shri as the dentist is an absolute pro and I love the way he explained how technology helps so much. Shiva the manager is a superstar too! I just think they are both great at what they do and I’m very happy to have found them.Really recommend!!

Robert Bradley

14:10 24 Aug 23

The staff here are kind, quick and professional. I’m a visitor to Crowborough and managed to lose a crown. I got an appointment for the next day with Hazel who supplied me with an emergency filling with zero pain. The dental nurse and receptionist were lovely too. Recommend!

Gillian Townsend

15:42 03 Nov 23

As a very nervous and apprehensive patient I wouldn’t hesitate to recommend Crowborough Gentle Dental. I have recently needed a tooth extraction which was handled with the utmost care, support and sensitivity. All the staff are incredibly kind and lovely and I couldn’t thank them enough for looking after me.

Louise Bullivant

14:30 08 Dec 23

Having been in a lot of pain Saturday and Sunday, I messaged Gentle Dental at 14.06 on Sunday with the hope of being seen early Monday. Shiva messaged me back immediately and I was seen by Shri at 14.30 the same day!I was given Antibiotics and a follow up appointment for the Tuesday.Truly, a great experience from start to finish.

Lou Munro

18:02 11 Jan 24

I have not been to the dentist for many years as i am not afraid to admit and a bit of a coward as a result of many bad experiences in the past.I can honestly say that the treatment i received from both Haris (Dentist) & Paige (very capable assistant) was fantastic.A large filling and two broken teeth fixed later i am a very satisfied customer and will be returning on a regular basis.I cannot praise the experience enough and would encourage anyone with a dentist phobia to pick up the phone and book an appointment.Thank you very much Crowborough Gentle Dental

Mark Calloway

11:17 31 Jan 24

I highly recommend Shri & Gentle Dental Crowborough. My gums/bones had really deteriorated through anti-cancer treatments. I dreaded my first visit for fear of losing teeth but I needn’t have! The team were just brilliant. I had the laser treatment over 3 sessions which was surprisingly painless. Now 3 weeks later & I am simply astonished at the results. My gums are healthy & tight again & my teeth feel much stronger already. I’m so happy with the results. Thank you!

Anadil Bridge

16:07 05 Feb 24

I never thought I would look forward to going to the dentist until I came across Gentle Dental. All of the staff are so warm and welcoming and are brilliant at creating an inviting atmosphere in what can be quite a sterile environment. The dentist Shri is an absolute asset to the practice. His kind demeanour immediately puts you at ease and he is the literal embodiment of the 'gentle dentist'. I had my first ever filling last week and was so nervous about having an injection in my mouth but he was calm and patient and to be honest - I didn't even feel it! Great practice, thank you.

Sonam Srivastava

12:09 06 Feb 24

I’m very pleased with my Invisalign treatment, it has been well worth the journey. Shreyas and Estela pay great attention to detail and aim for perfection. The staff here are also so accommodating, attentive and approachable, thank you!

Bronwyn Davidson

13:06 21 Feb 24

Just seen Haris at Gentle Dental - I needed advice about medication I may need to take alongside cancer treatment that could affect my teeth and jaw. After a thorough dental examination he reassured me all was well and the medication would be beneficial to my overall health. Great to be able to access help and advice like this!Thanks so muchTracey Moule

Charlotte Mackie

14:54 27 Feb 24

Haris and Paige were very kind to my elderly mother when I took her for her first visit since she moved into the area. Haris was helpful and informative issue with her dentures. Receptionist made sure a space was available for me to park.

Sharon HH

20:51 18 Mar 24

I went today to see the dentist Harris Ahmed, what a great dentist. I'm a very nervous person in dental care but he explained everything and put me at ease. A lovely nurse helping who was great as well. I highly recommend this dentist if like me you are nervous patient. The nurse was Estela just wonderful.

Tracey Jervis

11:39 23 Mar 24

What a fantastic dentist!The staff are always so lovely and friendly. I particularly had a great experience today...I have massive anxiety when it comes to going to the dentist and since recently moving to the area, I needed a filling. I have a big phobia of needles, however, the dentist Shri and dental nurse Paige were absolutely fabulous! They were so supportive and understanding, they were so easy to talk to and kept me distracted while having the injection. Shri then kept me updated throughout the entire filling and was very positive about everything. I feel my fear has definitely gone down after this visit. I couldn't recommend more!

M Alice

17:57 28 Mar 24

Where do I start, I have never been happy with my teeth so I thought my only option was to go abroad and get my teeth done but then I had my invisalign consultation at gentle dental and they said what they could do. I was still very skeptical, but my wife wanted me to give it ago before going abroad. My treatment plan was 6 months, which I have just completed, and I must say I am very happy with the final picture. So please come and have a consultation and see what they can do for you before going abroad. I just want to say a big thanks to the whole team at gentle dental. I am always very helpful and professional.

Ben Heaton

17:32 17 Apr 24

Very very happy with the Invisalign process through Gentle Dental at Crowborough. Teeth look amazing and the team have been so good with me. Always happy to answer any questions and always with great customer care delivery. Thank you so much!

Carolyne King

13:27 17 Apr 24

Having Invisalign treatment with Crowborough Gentle Dental has honestly been life-changing for me, & it’s the best money I’ve ever spent! I’m over the moon with my results & can’t stop smiling… Would highly recommend! Thank you

Laura Plane

13:00 25 Apr 24

I have been going to Gentle Dental for a while now and I’m an extremely nervous patient with complex health problems and a wheelchair user. The receptionists and the Dentists are amazing. They are friendly and go out of their way to help you.I saw Shri today and he and his assistant were brilliant. I could stay in my wheelchair as have trouble transferring to the chair. All my questions and concerns were answered in great detail. I was treated with respect as always and although I still get extremely nervous before my appointments they soon make me feel more relaxed. I highly recommend Gentle Dental definitely a 5***** practice.

Mandie Barton

12:52 27 Apr 24

I honestly can't rate gentle dental enough! I've always suffered with extreme anxiety when it comes to dentists, this being due to a bad experience with a dentist many years ago. I then got recommended gentle dental, and since I've been with them it has truly been a life changer! I truly have lost my fear and I don't have to be put to sleep for anything at all anymore. I can't stop smiling and I couldn't be more happier. Every single member of staff is so polite, happy and they are always smiling. I love the positive and happy atmosphere every time I walk in. I honestly can't thank them enough for what they have done for me so far, and for being so truly amazing and supportive and getting me out of my fear. I have and will be continuing to recommend gentle dental to everyone.

Carley Lucchesi

15:55 03 May 24

I had a recent filling elsewhere and they cracked my tooth. Gentle dental were fabulous in fitting me in quick and tooth the whole tooth out for me. Hardly any pain and no side effects after.This was in September 2023.Like most people, I avoid the dentist as I’m scared. My daughter had recently had treatment from Shri and I thought I’d book in for a check up. Shri and Paige were lovely. He checked all my mouth and teeth, answered my questions and gave me a good report, just the hygienist would be good. I walked to the receptionists Julie and Alison commenting that Shri was nice! Little did I know he was behind me!! Well, that made me hot and red!!! In all honesty, Gentle Dentle have helped me and my daughter out in emergencies and the check up today was pain free. You get text and calls as reminders which isn’t a bad thing if, like my family, we have lots of appointments.Hygienist is in May so watch out for my review!!

The Breezy Bunch

15:49 08 May 24

Amazing dentist for Invisalign. They looked after me so well. The staff are lovely and I felt so at ease here. Thank you

Kayleigh Osborne

06:47 21 May 24

Julie was lovely when she called to arrange my appointment on receipt of the online Contact Form that I had submitted and she was so understanding at how distressed I was feeling. To get an appointment so quickly was such a relief and I was truly grateful. As for my actual consultation with Shri, I cannot put into words how amazing he was. I had contacted CGD as a new patient and was not expecting to be treated in such a caring and compassionate way. Shri personally called the Dental Lab at my appointment on Monday to ask if they could make an urgent temporary fixing by Friday so that my smile could at least look cosmetically fine for my Daughter's wedding party celebration this weekend. The effort that he put into persuading them was so unexpected and was so appreciated and, after a terrible 2 days of feeling so anxious and upset about how I was going to cope with the prospect of looking awful in any photos, the relief was indescribable. I am totally indebted to him and am so happy that I managed to find such a wonderful, caring Dental Practice.

Ros

20:00 10 Jul 24

I had a dental emergency and called Crowborough Gentle Dental in the hope they could offer sedation to help extract my tooth. I had been seen locally by out of hours and had a failed extraction so the pain I was experiencing was excruciating. I travelled 50 minutes to see Shri and as an anxious patient, I can honestly say it was the best thing I did. He was so calm, reassuring, and Paige was lovely too. I honestly cannot fault the experience I received. Everyone was so calm, reassuring and welcoming. Would I travel 50 minutes to go back there? Yes!! Without a doubt..Shri managed to separate the tooth to pull out 3 roots, and it was then discovered that the reason for the excruciating pain was because of nerves being exposed and I'd been left that way by the NHS.I honestly can't thank them enough, their personable skills and professionalism outweighs anything I've ever experienced at a dentist before. THANK YOU!!!!

Cat Lou

11:18 03 Aug 24

I had a broken crown in the front and found that they offered an emergency service. On receiving a photo of my tooth he agreed that I needed emergency treatment. I was immediately offered an early appointment. The treatment I was given was excellent and i was given a temporary fix and an explanation of what further treatment I would require for a more permanent result. I was really impressed and grateful for the prompt service.

Irene Mepham

19:37 10 Aug 24

I recently had the pleasure of working with Dr. Hazel de la Rosa, who initially fitted me with veneers. When it became clear that veneers weren't the best option for me, she went above and beyond by replacing them with crowns at no additional cost. Hazel was incredibly attentive, hardworking, and personable throughout the entire process. Her welcoming accessible communication style and consummate professionalism really sets her apart. I cannot recommend Hazel highly enough for anyone seeking great dental care. Likewise the Dental Nurses and the staff on reception are wonderful. Great dental practice!

Angelique Parry

17:04 16 Aug 24

Great welcome by friendly receptionists and the dentist put me at ease in the chair.I had been offered implants at the previous dental practice but the alternative that was offered by this dentist fitted my lifestyle, look great and I could not be happier.

Barbara O'Reilly

09:47 13 Aug 24

Crowborough Gentle Dental truly lives up to its name. Dr Shri provides exceptional care, and I am thoroughly impressed with his approach to my dental health. His focus on creating a personalised care plan ensures that I not only maintain a healthy mouth but also a beautiful smile. My experience with Dr Shri and his knowledgeable team has been consistently positive, and I have always felt comfortable during my visits.One aspect that stands out is the detailed care provided, including photographs taken of each tooth before, during, and after treatment. This transparency helps me understand the condition of my teeth and the necessary treatments. I appreciate that all quotes are warranted and that the practice opts for less invasive treatments, favouring monitoring over unnecessary procedures. This approach not only respects my dental health but also ensures that I am not burdened with excessive costs.The practice’s commitment to patient care is evident in every aspect, and I trust Dr Shri and his team completely. The convenience of being open on Saturdays is an added bonus. I highly recommend Crowborough Gentle Dental, especially for those who may feel anxious about dental visits. This practice has the potential to change your perspective on going to the dentist to a positive one.

Ashleigh Benater

12:35 31 Aug 24

After my usual dentist failed to see a tooth problem and couldn’t fit me in for a month I went to gentle dental. Their staff saw me within 3 days and spotted the tooth problem and operated on it the same day and then were also able to book me in for a hygienist clean next day before I go away with work for 4 months. Thank you to Shri, Paige, Rosh, Estela and Shewta for being really friendly and amazing. I’ll see you all again in 6 months!I could not recommend this dental team enough!

Matt Kipping

08:43 07 Sep 24

I’ve tried my fair share of dentists, but none come close to the exceptional Gentle Dentle! My teeth have never felt better, and the team is incredibly attentive and helpful. A special shoutout to Shri and Paige for their outstanding service!

Lucca 123

08:28 12 Sep 24

I was seen by Shree for an implant, which I was really quite nervous about. However Shree explained everything that was going to happen at every appointment, was thorough & kind, never felt rushed. The prep work appointment was a long one, but Shree & his nurse were always advising me what was next etc, instructions were clear. End result is excellent, fit is perfect. Yes, it is expensive, but the work & care that I had I couldn't fault !

Kathryn Smith

14:52 08 Oct 24

Dr Shri recommended me to have Dr Melissa's work for front teeth rebuild and crown replacement in the last month - I had excellent results with very gentle and sympathetic work in the chair. The whole team works well together including practice owner, associate dentists, assistants, hygienists and reception. I have used them since the practice helped me at short notice some years ago. Thank you to all.

Carol Lawrence

09:13 28 Oct 24

I’m petrified of the dentist and needed emergency appointment, they managed to get me appointment that day, medication i needed before having my teeth out. I choose that sedation method and it was amazing experience. They kept me rest assured. They were all kind and thoughtful, supportive and understand my fears.I went again today to have another two teeth out same experience as above. They go above ans beyond I feel so relaxed about going as I know I am in amazing hands. Recommend 1000000000 percent to anyone who has a fear of dentist 🌟🌟🌟🌟🌟🌟

becky riley

14:38 01 Nov 24

As someone who has always struggled with dental anxiety, I cannot express how grateful I am for the exceptional care I received at Crowborough Gentle Dental.From the moment I walked in, the reception staff Julie and Alison greeted me with warmth and kindness, making me feel at ease in an environment that usually fills me with dread.The dentist Melissa and nurse Estella were absolutely amazing! She took the time to listen to my concerns and explained every step of the procedure with patience and empathy. Their gentle approach and reassuring demeanor helped me feel comfortable throughout my appointment. It was clear that they truly care about their patients and understand the fears that come with dental visits.The entire team went above and beyond to ensure my experience was as positive as possible. I left the practice feeling relieved and surprisingly optimistic about my dental health. I can’t recommend Crowborough Gentle Dental enough for anyone, especially those who share my dental phobia. Thank you for turning a daunting experience into a pleasant one!

enlighten

13:28 19 Nov 24

Can only speak very highly of the dentists and the hygienist at this dental surgery. They are professional but also very kind and live up to their name.This week I had to see the hygienist and I can only praise her for her prompt and efficient service. I was very nervous as I have always found this treatment to be painful but she was so gentle that it did not hurt at all. She put me at ease and explained everything very clearly. A lovely manner.

Susan Potts

17:30 07 Nov 24

After months of pain in my jaw, countless treatments and TMJ exercises that did not work I finally got the help I needed at the Gentle Dental practice. Dr Shri and the team are brilliant! Every visit there is a joy as you know that you will be well cared for, whether you go for a treatment, teeth cleaning or just a check up. For my TMJ pain I had a number of sessions of laser treatment which got rid of the pain, popping and grinding in my jaw as well as a digital tmj splint made to order that has made a tremendous difference just after 24 hours of wearing it. The care at the clinic is outstanding; from the reception staff, dental nurses and the doctors. Thank you team Gentle Dental!

Sylvia Helliwell

10:57 12 Nov 24

As a new patient my reception could not have been more kind and reassuring. Allison took me through all the required paperwork with ease, understanding and speed. The dentist, Shri and his nurse, Elvis, were most gentle and professional in the work they had to do. Shri kept me well informed of the procedures as we went along, and I felt comfortable and relaxed throughout my time in the surgery.I will return for my next check-up with unexpected confidence.

Drummond Abrams

16:35 30 Nov 24

Hazel & Elvis were fantastic. Very welcoming & calming. They talked me through the procedure as I had it done and the results are quite brilliant, composite bonding on two front teeth and now I can’t stop smiling!!! Thank you